Shipping policy
Welcome to KA Motion. We are committed to providing a smooth and reliable shopping experience for all customers across Saudi Arabia and selected international locations. Please review our shipping policy carefully before placing an order.
1. Order Processing
- Orders are typically processed within 1–3 business days after payment confirmation.
- During launches, promotions, or high-demand periods, processing times may extend slightly.
- Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Timeframes
Estimated delivery times:
- Saudi Arabia: 2–7 business days
- GCC Countries: 5–10 business days
- International Orders: 7–21 business days
Please note that delivery timelines may vary depending on:
- Courier operations
- Customs clearance
- Customer location
- Seasonal demand
3. Shipping Fees
Shipping fees are calculated at checkout based on:
- Delivery location
- Product size/weight
- Courier rates
Occasionally, KA Motion may offer free shipping promotions for selected orders or campaigns.
4. Order Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS (when available) to monitor your shipment status.
5. Delivery Responsibility
Customers are responsible for providing:
- Accurate shipping information
- Correct contact details
- Accessible delivery locations
KA Motion is not responsible for delays or failed deliveries caused by incorrect information provided by the customer.
6. Delays & External Factors
While we aim to deliver within estimated timelines, KA Motion is not liable for delays caused by:
- Courier disruptions
- Weather conditions
- Customs procedures
- National events or force majeure circumstances
7. Damaged or Lost Shipments
If your order arrives damaged or appears lost:
- Contact us within 48 hours of delivery
- Include order number and supporting photos (if applicable)
We will review the case and assist accordingly.